Capture
The Receptionist answers every inquiry in seconds.
Conversion System
Answers first, in seconds
Receptionist Agent
The first voice a lead hears. Answers on WhatsApp and web chat in seconds, in the customer's language, and captures the lead before it goes cold.
The problem it takes off your plate
Leads wait hours for a reply and go elsewhere.
What it does
Handles
- 01WhatsApp and web chat
- 02Instant replies
- 03Hours, prices, FAQs
- 04Lead capture
- 05Language detection
- 06Handoff to a human
How it works
What it does, in order
- 01
The message arrives
A customer writes on WhatsApp or web chat, at any hour. The Receptionist is already there: it greets by name when it has one and says up front that it is an AI assistant.
- 02
It reads the language and the question
It detects whether the customer writes in English or Spanish and answers in that language, switching mid-conversation if the customer does. Hours, services and the questions people always ask are answered from the information you approved.
- 03
It captures the lead
While it answers, it collects what your team needs to follow up: who is writing, what they are asking about and how to reach them. The lead exists the moment the first message does, not when someone finds it later.
- 04
It moves the conversation on
If the customer is ready to go further, the conversation passes to the Qualifier with everything already said. If the customer asks for a person, it transfers right away and tells your team.
What you decide
What your business sets
- What it may answer
- Your services, hours, service area and the price information you are comfortable sharing in writing. Anything outside that list is routed to a person.
- How it sounds
- The tone of your business: formal or relaxed, how it greets, what it never says. It is set once, with you, before any customer sees it.
- When a person takes over
- The situations that always go to your team, and who gets notified for each: urgent requests, complaints, anything with a clinical or technical judgment in it.
Who it works with
Who hands it work, and who it hands work to
The Receptionist is the front of the Conversion System. It receives the demand that arrives on its own and the demand the Creative System creates, and it passes every conversation that is going somewhere to the Qualifier, with the context attached so the customer never repeats themselves.
Receives from
Hands to
Where it sits in the cycle
How the workforce works
The limits
What it does not do
- It does not invent an answer. If the information is not in what you approved, it says it will check and brings in your team.
- It does not quote prices outside the ranges you set, and it does not give clinical or technical diagnoses.
- It does not answer phone calls. Voice is the BZ Conversational System, which is coming soon and not for sale yet.
Questions
What businesses ask before they trust it
Does the customer know they are talking to an AI?
- Yes. The agent says it is an AI assistant in its first message, and it hands the conversation to a person whenever the customer asks for one.
Which channels does the Receptionist answer on?
- WhatsApp and web chat. The Development agent, which comes with every system, connects the channels your business already uses.
What does it do with a question it cannot answer?
- It does not guess. It tells the customer a person will follow up, passes your team a summary of the conversation, and the customer keeps the thread.
The rest of the system
One system. Each agent hands the next everything it already knows.
- Qualifier AgentFinds out who is ready to buy
- Booker AgentTurns conversations into appointments
- Retainer AgentKeeps customers coming back
- Reactivator AgentBrings back the ones who went quiet
- Intelligence AgentSees the whole funnel
Agents are components; systems are what you run. This one is not sold on its own — it comes inside Conversion System, with the rest of its team.
Part of Conversion System
See it answering your business's questions.
Twenty minutes, no cost. We show you what this agent would do with your hours, your services and the volume you actually get.