Retain
The Retainer keeps customers coming back. The Reactivator brings back the ones who went quiet.
Conversion System
Keeps customers coming back
Retainer Agent
Takes over after the first visit: follows up, checks satisfaction, asks for the review at the right time and brings the customer back for the next appointment.
The problem it takes off your plate
Customers who come once and never come back.
What it does
Handles
- 01Post-visit follow-up
- 02Satisfaction check
- 03Review requests
- 04Rebooking
- 05Next-step offers
- 06Customer memory
How it works
What it does, in order
- 01
It starts when the visit ends
The Retainer takes over once the Booker's appointment has happened. From then on the customer is not a closed ticket; they are a relationship it keeps warm.
- 02
It checks how it went
A short follow-up asks about the experience in the customer's own language. The answer is recorded in the customer's memory: what they had, what they liked and what they asked about.
- 03
It asks for the review at the right moment
When the answer is positive, it asks for the review at the right moment. If something went wrong, it brings in your team instead.
- 04
It offers the next step
Based on what the customer had and when, it suggests the next visit or the next service and, if they accept, hands them to the Booker.
What you decide
What your business sets
- When to follow up
- How long after a visit the first message goes out, and how long the system waits before the next one.
- What to offer next
- The next service that makes sense after each service, so the suggestion fits what the customer actually had.
- Who hears about a bad experience
- The person who is notified when a customer says something went wrong, so a complaint is never answered by a template.
Who it works with
Who hands it work, and who it hands work to
The Retainer receives customers from the Booker after the visit and hands them back to the Booker when they are ready for the next one. A customer who stops responding passes to the Reactivator; what the Retainer learns about each customer stays in memory for every other agent.
Receives from
Hands to
Where it sits in the cycle
How the workforce works
The limits
What it does not do
- It follows up only with the customer's permission. Messages beyond the conversation they started go out only where consent exists.
- It does not push. If a customer says they are not interested, the follow-up stops and the customer's choice is recorded.
- It does not promise results, discounts or anything outside the ranges you approve.
Questions
What businesses ask before they trust it
Does it contact customers who never asked to hear from us?
- No. Follow-up is built around permission: messages that go beyond the conversation a customer started are sent only where the customer has agreed to receive them.
How does it ask for reviews?
- After the follow-up shows the visit went well, it asks once, at the right moment, in the customer's language. If the visit did not go well, it asks your team to step in instead.
What is the customer memory?
- A record of what each customer had, when and what they said about it, kept so that every later message is specific to them and the other agents do not ask again what they already know.
The rest of the system
One system. Each agent hands the next everything it already knows.
- Receptionist AgentAnswers first, in seconds
- Qualifier AgentFinds out who is ready to buy
- Booker AgentTurns conversations into appointments
- Reactivator AgentBrings back the ones who went quiet
- Intelligence AgentSees the whole funnel
Agents are components; systems are what you run. This one is not sold on its own — it comes inside Conversion System, with the rest of its team.
Part of Conversion System
See it answering your business's questions.
Twenty minutes, no cost. We show you what this agent would do with your hours, your services and the volume you actually get.