Privacy Policy

Who we are

The controller is BZ MODE LLC, Ocala, Florida, USA (dba BZ Agentic), a fully remote company. We build and operate AI assistant systems for businesses in the United States and Latin America, in English and Spanish. For anything in this policy, email soporte@bzmode.com or use the contact form.

We have two roles. For the data of people who contact or hire us, we are the controller. For the conversations an assistant has with a business's customers, we are the processor: the business decides what the data is used for and we only follow its instructions.

What we collect

Information you send us. When you fill out the contact form we receive the name, business name, email, phone or WhatsApp number, business type and message you choose to share. When you write to us on WhatsApp, Messenger or Instagram we receive your number or the identifier Meta assigns to you in our app, and the content of the conversation.

Where you came from. The form adds one line to the message saying which page or campaign brought you here, so we know what is working. It is written into the message you are about to send, which means you can read it — and delete it — before it reaches us.

Basic technical data. Like almost every website, our hosting infrastructure keeps standard server logs (IP address, browser type, pages requested) to keep the site running and secure. We do not run advertising trackers on this site.

Our customers' WhatsApp, Messenger, Instagram and ads

When a business connects its WhatsApp Business account, Facebook Page, Instagram professional account or ad account to our platform, we process on its behalf the messages people send it, the comments they leave on its posts and ads, and the data they leave in its Meta lead ad forms.

About the people who write, we process the identifier Meta assigns them in our app (not their phone number or email on Messenger and Instagram), their public name or username if Meta provides it, the text of their messages, the type of any attachment and the date and time. About the business that connects us, we process the identifier and name of its Page or account, the identifier of the person who connected it and an access token that we store encrypted. We do not read posts, photos, followers or insights. From ads we read only aggregated metrics, with no personal data, and we never create or modify ads.

On Messenger and Instagram we only reply to people who wrote first and within the 24-hour window Meta allows. We send no promotional messages outside it.

AI assistants

The businesses that use BZ Agentic have AI assistants that reply on their behalf on WhatsApp, Messenger and Instagram. The assistant says it is an AI assistant at the start of the conversation, and you can ask to talk to a person at the business at any time: the assistant hands the conversation over and stops replying.

To write the reply, the text of the conversation is sent to a language-model provider (currently Anthropic), contracted with the no-retention-for-training option. The data we receive from Meta is not used to train AI models and is never sold, by us or by our providers.

Cookies

This site sets no cookies. We do count which pages get read, using Vercel's analytics: it recognises a visit through a hash of the request itself, throws that away after a day, and writes nothing to your device. There is no advertising pixel, and nothing here follows you from this site to anywhere else.

That is also why there is no cookie banner. A banner exists to ask permission to put something on your device, and nothing is put there. If we ever switch to a tool that does, this section gets rewritten before that tool is installed, and you will be asked first.

What we use it for

We use what you send us to reply, to prepare the short diagnosis and proposal you asked for, and to follow up on that conversation. For business customers, we use the data in their conversations only so their assistant can reply, hand the conversation to a person and book, and so the business can see its conversations and how its ads perform. If you become a client, the information needed to configure your systems is handled under your service agreement, which takes precedence for that data.

Who we share it with

We do not sell your information or share it with third parties for their marketing. We only share it with the providers needed to operate, and only for that purpose: Meta (transport of WhatsApp, Messenger and Instagram messages and ad data), Anthropic (language models that write the replies), Supabase (database and service functions), n8n (workflow automation), Vercel (hosting for the sites and the dashboard, and AI model routing) and Google (the business's calendar and email when it connects them). One business's data is never shared with another.

How long we keep it

WhatsApp, Messenger and Instagram conversations are kept 24 months from the last message and then deleted. Ad metrics, 25 months. Raw data from ad forms, 90 days. The record of consents and opt-outs, 5 years, as a legal obligation. Technical logs, 90 days. Contact requests from this site, while the conversation is live and up to 24 months afterwards.

If you delete a message on Messenger or Instagram, we delete it from our copy when Meta notifies us. An account's access token is deleted when the business disconnects it or when the person who connected it removes our app.

Your rights and how to request deletion

You can ask us at any time to show you, correct or delete the information we hold about you. There are two ways to request deletion. From Facebook or Instagram: remove our app under Settings, Business integrations (Facebook) or Apps and websites (Instagram) and request deletion; Meta notifies us automatically and you receive a confirmation code with a link to see the status of your request. By email: write to soporte@bzmode.com and we handle it within 30 days at most.

If you talked to a business that uses BZ Agentic, you can also ask that business, which decides about that data; if you write to us, we pass your request to it. The full procedure is on the data deletion page. To stop receiving messages, reply STOP in the conversation.

Changes to this policy

If this policy changes, we will update this page and the date at the top. Meaningful changes will be visible here before they take effect.